If you find an issue at delivery
Report it immediately and return the parcel to the delivery person before accepting it.
Return policy
To help resolve delivery issues fairly, every FAAVO parcel must be checked in front of the delivery person.
How to handle an issue
Check the product in front of the delivery person when your parcel arrives.
If you find a problem, tell the delivery person straight away and contact FAAVO to notify us.
If there is an issue, return the parcel immediately with the delivery person instead of accepting it.
Report it immediately and return the parcel to the delivery person before accepting it.
Returns are not accepted after the parcel has been accepted from the delivery person.
Contact us immediately so we can understand the issue. Please include your order details if available.